Managed Magento Ops

Magento Outsourcing Services

Access certified Magento developers on demand. Our flexible outsourcing models let you scale your team as needed without the overhead.

Adobe Solution Partner9+ years180+ stores
Trusted by ambitious commerce teams —
AurumMaison&CoVerdigrisNorthwindAtelier Nord Heliotrope
1 hr
Critical SLA response
24×7
Coverage available
98%
Tickets resolved within SLA
60+
Stores under managed ops
— Support Practice

Magento support that feels like an in-house team.

Senior engineers — not first-line agents — keep your store fast, secure and compliant.

Magento support that feels like an in-house team.
Our practice
Support Practice

Incident response

A senior engineer on the line within an hour of a critical alert — with a written root-cause analysis to follow.

  • 1-hour critical SLA
  • Pager + chat war-rooms
  • Post-incident RCA in 48h

Security patching

Quarterly Adobe security patches plus emergency CVE hotfixes — applied with zero downtime.

  • Pre-tested in staging
  • Blue-green rollout
  • CVE watchlist for your stack

Bug fixes & enhancements

A predictable monthly cadence — your backlog groomed, estimated and shipped without surprises.

  • 2-week sprint cadence
  • Reserved engineering hours
  • Demo + release notes

Performance & CRO reviews

Monthly performance report, Core Web Vitals trend and a prioritised action plan tied to revenue.

  • RUM + synthetic baselines
  • CRO experiment backlog
  • Quarterly business review
— Our Method

A predictable, audit-friendly delivery.

01

Onboard

Access, runbooks, monitoring, baseline.

02

Stabilise

Patch backlog, hotfix critical issues.

03

Operate

24×7 monitoring, ticket triage, releases.

04

Optimise

Performance, CRO, SEO, cost reviews.

05

Report

Monthly KPIs, RCAs, roadmap updates.

06

Evolve

Quarterly planning with your team.

— Featured Case

From firefighting to a calm, measured monthly cadence.

A growing DTC brand moved from ad-hoc support to a senior squad — incidents fell 78% in 90 days.

From firefighting to a calm, measured monthly cadence.
European Fashion Retailer
€180M GMV · 6 storefronts
Incidents−78%
MTTR6h → 42m
PatchesOn-cycle
CSAT4.9 / 5
Read all case studies
— Stack of Choice

The tools we ship with — every single sprint.

A senior, opinionated stack — chosen for raw performance, observability and long-term maintainability.

Adobe Commerce 2.4Magento Open Source Hyvä ThemesPWA StudioGraphQL VarnishRedisElasticsearch RabbitMQKafkaMySQL 8 PHP 8.3ComposerDocker KubernetesTerraformAWSGCPFastlyCloudflareNew RelicDatadogBlackfireOpenTelemetryAdobe Commerce 2.4Magento Open Source Hyvä ThemesPWA StudioGraphQLVarnishRedisElasticsearchRabbitMQKafkaMySQL 8PHP 8.3ComposerDockerKubernetesTerraformAWSGCPFastlyCloudflareNew RelicDatadogBlackfireOpenTelemetry
— Engineering Principles

Six principles we don’t negotiate on.

01
Performance is a feature

We ship with measurable budgets — TTFB, LCP, INP — enforced in CI. If a build regresses, it doesn’t merge.

02
No core overrides, ever

Every customisation lives behind plugins, observers and DI — keeping your store patch-safe across every Adobe release.

03
Observability before launch

Tracing, logs, RUM and synthetic checks are configured before the first real user — not after the first incident.

04
Security as a baseline

PCI-aware code reviews, WAF tuning, secrets in vaults and quarterly third-party penetration tests included as standard.

05
Documentation is delivery

ADRs, runbooks and onboarding docs ship with the code — your in-house team owns it from day one.

06
Senior, end-to-end

No first-line agents, no junior hand-offs. The architect who scopes your work is the one accountable for shipping it.

— Engagement Models

Three ways to work with us.

Fixed scope
Project

End-to-end delivery against a clear scope with milestones, demos and a launch plan.

  • Discovery + estimate
  • 2-week sprints
  • QA & launch support
Discuss this model
Senior squad
Dedicated Squad

A senior pod of architects and developers integrated with your team — flexible roadmap, weekly demos.

  • 3–6 person Magento pod
  • Weekly cadence
  • Dedicated tech lead
Discuss this model
24×7
Managed Ops

Run, monitor, patch and optimise your store with SLAs measured in minutes — not days.

  • Quarterly patch cycles
  • 1-hour critical SLA
  • Performance reviews
Discuss this model
— Always-On, Visualised

A team that doesn’t sleep, in a model that doesn’t stop.

Drag the scene. The orbit speed mirrors our SLA — minutes for severity-1, hours for severity-3, all logged and reportable.

  • Dedicated Slack channel
  • Runbook-driven response
  • Monthly health reports
  • Quarterly roadmap review
Move your cursor — the scene reacts
AI Telemetry · Live

Senior support, measured in minutes.

Critical SLAs in 1 hour, written RCAs after every incident, monthly performance reports — no first-line, no hand-offs.

  • Real-time anomaly detection on cart, checkout & payment events
  • Predictive load scoring before campaigns and peak windows
  • Auto-classified incidents with suggested fixes from a 9-yr corpus
  • PII-aware logs — redacted at the edge, never leave your VPC
raulji.ops/live
Critical SLA
1h98% met
Incidents
−78%90d
MTTR
42m−85%
CSAT
4.9/5.0
$ raulji watch –service magento –window 5m
p99 checkout latency stable · queue depth 12 · 0 incidents
— Why Raulji

Built by engineers who treat your store like their own.

We are not a body-shop. Every engagement is led by a senior architect with skin in the game — measured against revenue, not hours.

Senior engineers

No first-line agents, no junior hand-offs.

Patch-on-cycle

Adobe quarterly + emergency CVE hotfixes.

Live monitoring

24×7 SRE on-call with pager rotation.

Monthly KPIs

Reports tied to incidents, perf and CRO.

— FAQ

Magento questions, answered.

What are your SLAs?+

Critical: 1-hour response, 4-hour resolution target. High: 4 hours / next business day. Standard: 1 business day.

Do you cover patching and security?+

Yes — quarterly Adobe security patches, CVE monitoring, and emergency hotfixes are included in managed plans.

Can I scale support up and down?+

Yes. Plans are monthly and resizable. You can also reserve squad capacity for product launches and seasonal peaks.

Do you provide training?+

Yes — admin, content and merchandising training plus written runbooks for your team.

About Magento Outsourcing Services

Professional Magento Outsourcing Services Magento services built to scale.

Raulji Technologies delivers Magento Outsourcing Services for ambitious brands worldwide. Whether you need rapid magento outsourcing services prototyping, a full production launch or long-term magento outsourcing services partnership, our certified team blends strategy, design and engineering into a single accountable workflow. Every magento outsourcing services engagement starts with a discovery sprint, then moves through architecture, build, QA and measurable post-launch growth — so you get more than code, you get outcomes from your magento outsourcing services investment.

What our Magento Outsourcing Services package includes

  • End-to-end magento outsourcing services delivered by senior specialists
  • Proven magento outsourcing services roadmap with weekly milestone reviews
  • SEO-ready architecture baked into every magento outsourcing services build
  • Performance, security and accessibility audits across the magento outsourcing services lifecycle
  • Transparent reporting dashboards for your magento outsourcing services engagement
  • Post-launch support, training and continuous magento outsourcing services optimisation

Why Magento Outsourcing Services matters for your business

A modern magento outsourcing services programme drives measurable revenue, reduces technical debt and unlocks new channels. Our magento outsourcing services approach focuses on three compounding levers: speed-to-market, conversion rate and search visibility.

By treating magento outsourcing services as a growth engine — not a one-off project — we help teams unlock 2-4x ROI within the first year. Each Magento Outsourcing Services decision is informed by analytics, A/B testing and customer feedback so the impact compounds quarter after quarter.

Related capabilities

Magento Website DevelopmentMagento Customization Services Magento2 Upgrade ServicesMagento 1 to Magento 2 MigrationMagento 2 Code Audit Magento Performance Audit

Why choose Raulji for Magento Outsourcing Services?

15+ Years of Magento Outsourcing Services Expertise

Our team has shipped hundreds of magento outsourcing services projects across retail, SaaS, healthcare and B2B — so the playbooks behind successful magento outsourcing services are already battle-tested.

Senior-Only Magento Outsourcing Services Talent

Every engineer assigned to your magento outsourcing services engagement is hand-picked, vetted and accountable. No juniors hiding behind agency layers.

Outcome-Driven Magento Outsourcing Services

We benchmark conversion, Core Web Vitals, organic visibility and revenue — then tune the magento outsourcing services delivery until the numbers move in the right direction.

Get started with Magento Outsourcing Services today

Ready to launch or scale your magento outsourcing services initiative? Tell us about your goals and we will share a tailored magento outsourcing services proposal — including timeline, team composition and pricing — within one business day. Hundreds of clients already trust Raulji for production-grade magento outsourcing services; you can be next. Request a free Magento Outsourcing Services consultation →

Free Magento Audit

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Security & PCI baseline
Core Web Vitals diagnosis
Revenue & conversion gaps
SEO & indexing audit
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