Apps that power food delivery

Ordering and delivery applications, dispatch and kitchen display systems, customer portals, driver applications and operational dashboards, built for real time performance and reliability at scale. Food delivery is unusually demanding technically because three parties, the customer, the kitchen and the driver, need a consistent view of the same order as it changes minute by minute, and because demand is extremely concentrated into short peaks. We design the real time layer and the peak capacity plan first, since retrofitting either into a system that assumed steady traffic is a rebuild.

Yes. We build menu recommendations, upsell prompts, demand forecasting and dispatch optimisation on current model stacks including Claude. The applications with clearest commercial return tend to be forecasting and dispatch rather than customer facing chat: predicting demand by hour helps kitchens prepare and helps you staff drivers correctly, and better assignment reduces delivery times measurably. Recommendations need order history to outperform simply showing popular items, so a newer platform will see less benefit initially, and we would rather say that than sell a personalisation engine with nothing to learn from.

Yes. We connect point of sale, payment providers, mapping and kitchen systems so orders, locations and payouts stay in step in real time. The critical detail is what happens when an integration fails mid order, because in food delivery a lost message is a customer waiting for food that no kitchen is preparing. Operations are made idempotent so a retried order cannot be prepared twice, failures surface to your operations team immediately rather than silently, and the system degrades to a manual fallback instead of dropping the order entirely.

Yes, and it is the requirement we design around first. Food delivery traffic is not evenly distributed: a large share of daily orders can arrive within about two hours, so a platform comfortable on average load can fail precisely when it matters most. We architect for peak concurrency with caching, background processing for anything not needed synchronously, queue backed dispatch and infrastructure that scales horizontally, then load test against realistic peak volumes rather than average traffic. We also rehearse the failure modes, because degrading gracefully beats going down completely.

You do, completely. You receive clean, documented, well structured code and full ownership of everything we build, held in your own repositories from the first commit rather than transferred at the end. There is no proprietary framework you can only maintain through us and no arrangement where you keep paying to use what you commissioned. For a marketplace business this matters at investment or acquisition, because the platform is a substantial part of what is being valued and unclear ownership becomes an obstacle during diligence.

A branded ordering site typically goes live in six to ten weeks. A full customer, restaurant and driver application suite takes twelve to twenty weeks depending on features and integrations, and we agree the timeline before starting. The driver and kitchen applications are frequently underestimated because they look simple, but they carry the real time and offline requirements that make the system dependable. Native application store review also sits outside anyone’s control, so we plan around it rather than treating submission as the completion date.

It depends on scope, how many applications are involved and which integrations you need. We scope to your goals and budget and send a fixed proposal, usually within 24 hours, so there are no surprises. For a single restaurant or small group, a branded ordering site that avoids aggregator commission is usually the highest return first step and costs a fraction of a full marketplace. We would rather propose that and let the volume justify the next phase than build a marketplace before there are vendors and customers to fill it.

Yes. Real time order status and live driver tracking are core to what we build, so customers can see progress and your operations team can see the whole fleet. The design consideration that matters is honesty about accuracy: location updates arrive at intervals and estimated times are estimates, so an interface implying minute by minute precision creates complaints when reality differs. We show progress clearly while communicating uncertainty sensibly, because the purpose of tracking is to reduce anxious calls to your support team, not to promise precision the data cannot support.

Through assignment logic that weighs proximity, current load, expected preparation time and delivery direction, rather than simply allocating the nearest available driver. Batching multiple orders onto one trip is where operational efficiency is genuinely gained, but it has to be balanced against food quality, since a second pickup that delays the first delivery produces cold food and a refund. We make those trade offs configurable rather than fixed, because the right balance differs between a dense city operation and a dispersed suburban one, and it changes as your volume grows.

We build commission rules, vendor payouts, adjustments and refunds as first class parts of the platform rather than reporting bolted on afterwards, because this is the area that generates disputes. Every order needs an auditable financial record showing what the customer paid, what the vendor is owed, what commission applied and what any refund or adjustment changed. Refunds in particular need clear rules about who absorbs the cost when an order is wrong, late or undelivered. Getting this wrong is not merely an accounting problem: it damages the vendor relationships the marketplace depends on.

Yes. We build multi vendor platforms with vendor onboarding, menu management, commission handling, dispatch and dashboards so you can scale beyond a single kitchen. The honest caution is that a marketplace is a two sided business rather than a technical project: it needs enough vendors to attract customers and enough customers to retain vendors, and the software cannot create either. We will build it properly, and we would also rather discuss your launch strategy for both sides during scoping than deliver a complete platform into an empty market.

Yes. Every build includes thirty days of post launch support, and beyond that we continue as a dedicated team with new features, experiments and ongoing SEO and conversion work. In food delivery the operational monitoring matters as much as the feature roadmap, because the failures that cost most are the ones during peak service: a slow kitchen display or a dispatch queue backing up on a Friday evening. We monitor those specifically and alert on them, rather than only tracking whether the site is technically reachable.